Refund Policy

1. Introduction

This Refund Policy governs the terms and conditions under which refunds or fee adjustments are processed for courses, lesson modules, and academic services provided by Hamotama Media (hamotamamedia). By enrolling in any class or submitting payments, students acknowledge and accept this policy.

2. Refund Eligibility & Considerations

Due to the immediate digital delivery of course recordings, live lecture streams, and copyrighted study materials, course enrollments are generally non-refundable once content access has been granted. Exceptions may be considered at the sole discretion of the instructor under the following conditions:

• Duplicate or accidental overpayments verified by financial transaction statements.
• Prolonged technical failure on the platform preventing access to class content that cannot be resolved.
• Formal class cancellation initiated by the instructor before commencement of academic sessions.

3. Non-Refundable Items

The following categories are strictly non-refundable:

• Classes where digital lecture videos or downloadable PDF materials have already been accessed.
• Printed tutorial packets and postal delivery fees once materials have been dispatched.
• Completed online examinations and evaluated essay paper grading services.

4. Submitting a Refund Request

To request a review for exceptional fee adjustment or duplicate payment return, students must contact our student support desk via WhatsApp or official email within 7 calendar days of payment, providing the relevant bank slip and order transaction reference ID.